CUSTOMER HERO OF THE YEAR
MEET YOUR finalists
Samuel McFadyen Hudgell Solicitors
Sam McFadyen works with and for clients who have suffered accidents that have resulted in catastrophic and life-changing injuries.
As a senior solicitor his expertise is facilitating early rehabilitation to ensure the best possible recovery and a return to independent living.
Sam will often visit his clients in hospital where their injuries and the long-term consequences are being assessed and in many cases it will be the start of a very personal relationship lasting many years.
Sam has set himself apart at Hudgell Solicitors for the number of clients who have wanted to record their thanks for his dedicated service and support and the life-changing settlements they have received.
Sam, who manages the firm’s serious injury department in Hull, not only strives for the best outcomes to ensure they have the best possible futures ahead of them but, in one case has volunteered at a charity a client subsequently set-up.
Diane Lumb
Heron Foods
Diane Lumb embodies the heart and soul of Heron Foods, making her an ideal finalist for the 'Customer Hero' award at the Hull & East Yorkshire People in Business Awards. As a Store Manager, Diane goes beyond her role, creating a welcoming environment for every customer.
Her genuine care is evident in the special bonds she forms. Diane’s compassion shines brightly in her support for elderly customers, like the gentleman she visits and cooks for, ensuring he’s well-fed and cared for.
Diane’s thoughtful gestures, such as checking in on customers who haven't visited in a while, highlight her dedication and foster customer loyalty. Leading our top-performing store last year, Diane’s exceptional service and leadership have greatly enhanced Heron Foods’ community image.
Diane Lumb is a beacon of care and community spirit, making her the perfect choice for the Customer Hero of the Year award.
Daisy Lawford
MS3 network
I am absolutely delighted to have been shortlisted for the Customer Hero award! I have recently been promoted to Senior Service Specialist at MS3 Networks - I strive to deliver for our customers, and want to make sure they have an excellent experience.
I handle most of our customer escalations at MS3, making sure that the customer received regular updates, and that resolutions are met as quickly as possible. I am certainly a “people person” so I really enjoy speaking with customers as well as residents and offering them as much support as I can.
Another thing I am very passionate about, is making things better for customers – I believe there is always room for improvement which is why I welcome feedback.
Good luck to everyone else who has been nominated for an award!”
